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Shipping Policy

Shipping & Delivery

We send letters twice a month — on the 1st and 3rd Wednesday.

How it works:

  • Order more than 7 days before the next Mail-Out Day → Your first letter ships on that upcoming Mail-Out Day.

  • Order less than 7 days before the next Mail-Out Day → Your first letter ships on the second upcoming Mail-Out Day.

Example:

  • If the next Mail-Out Day is Wednesday, Dec 3 (1st Wednesday of the month) and you order on Sunday, Nov 24(more than 7 days before the next Mail-Out Day), your first letter will ship on Wednesday, Dec 3 (1st Wednesday of the month).

  • If the next Mail-Out Day is Wednesday, Dec 3 (1st Wednesday of the month) and you order on Monday, Dec 2(less than 7 days before the next Mail-Out Day), your first letter will ship on Wednesday, Dec 17 (3rd Wednesday of the month).

Either way, the wait is short — and worth it. Your first envelope will arrive brimming with history, heart, and a story you’ll want to open the moment it hits your mailbox.

Shipping Costs

  • Shipping costs are included in your subscription price.

  • We currently ship only within the United States. 

Address Changes

  • To avoid delays, please ensure your mailing address is accurate and up to date in your account settings before the next shipment.

  • If you need to update your address, please do so at least 5 business days before the upcoming Wednesday shipment.

Lost or Damaged Shipments

  • Lighthouse Letters is not responsible for lost or delayed shipments caused by the postal service.

  • If you do not receive your letter within 21 days of the expected delivery date, please contact us for assistance.

International Shipping

  • Currently, we do not offer international shipping.

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